Private Sector

Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Microsoft Dynamics solutions can help extend the skills, processes, and tools you already own and use and enable you to derive more value from existing investments. You can automate many routine and frequently occurring tasks, help reduce rekeying data and other busywork and concentrate on making a difference for the business. Work the way you prefer to run your business - but with measurably increased results and tangible improvements across your processes and key relationships.

Microsoft Dynamics can connect closely to other Microsoft technologies that you may already use. This brings together data, helping your sales people to answer customer questions without making the customer wait. Marketing planners can review the true results of marketing campaigns, from customer inquiries to sales and services delivered. Managers can use business data to assess the value of customer

When your employees use the CRM functionalities of Microsoft Dynamics, they can work within a familiar software environment using tools they are comfortable with. This helps reduce distractions of having to learn and work with disparate software tools. In the design process, Microsoft conducts extensive research with many thousands of customers. So the technology can do what people want it to do, in the way they want to see it. For example, you can access customer and business information and manage customer communications through your e-mail program. Or you can analyze data and create reports in your spreadsheet application.

Microsoft Dynamics CRM is also a very powerful application development environment and will be of great benefit to both the IT department and the End User who may over time want to make modifications to the application.