Overview of Microsoft Dynamics CRM
Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible and affordable solution.
From centralising customer information and correspondence across your organization to identifying new avenues of business growth to capturing proven workflows, Microsoft Dynamics CRM has features and components that can help your business become more responsive to your customer's needs. Dynamics CRM helps organisations of all sizes, within all industries to build more fruitful, productive relationships with current customers and forge relationships with new ones. Microsoft Dynamics CRM encompasses all the best practices of Dynamics CRM, with all the flexibility, familiarity and functionality you would expect from Microsoft. It's a solution that works the way you do, the way your business does and the way technology should.
Top 10 Reasons to use Microsoft Dynamics CRM:
- Turns Microsoft Office Outlook into the one place where you can manage both customer data and Communications.
- Works tightly with Microsoft Office Excel so businesses can make decisions on the fly.
- Improves operational efficiency through the standardisation and streamlining of processes.
- Works the way your business works with point-and-click system customisation.
- Gives the right information to the right people.
- Targets your marketing campaigns so you are always in touch with the right customers.
- Simplifies service scheduling to keep customers satisfied.
- Integrates with your existing systems to help break down information silos.
- Enhances offline communication so everyone can be productive regardless of location.
- Builds on the power of SQL Server Reporting Services to create insightful business reports.